Privacy Policy

We collect personal information you choose to submit through ourwebsite, including your name, email address, phone number, company name, service ZIP code or location, vehicle type, number of vehicles, requested service, preferred service date, and any details you write in a message or form field.

If you email vehicle photos to us, we receive the photos you choose to send. We do not require photos to request a quote.

We also receive basic technical information that web servers normally receive when you visit a website, such as your IP address and browser type. We use form protections such as a hidden spam-trap field and request rate limiting to help prevent abuse.

When you submit the Request a Quote form, the Commercial Fleet inquiry form, or the Contact form, the information you enter is sent through our server to our company email inbox at mattwatts@dirtyundercarriagellc.com using a transactional email service.

We use this information to respond to your request, prepare a quotation, confirm availability, and schedule service.

Vehicle details such as vehicle type, number of vehicles, fleet type, and cleaning frequency are used only to understand the scope of the service you are requesting and to prepare an accurate quotation.

Service location and ZIP code information is used to determine whether we can provide mobile service at your location.

We use your email address and phone number to reply to your inquiry, share pricing and availability, confirm appointments, and communicate about the services you requested.

We do not sell your email address or phone number.

We use the information we collect to respond to inquiries, prepare quotations, schedule and perform mobile cleaning services, communicate with customers, maintain business records, protect the website from spam and misuse, and comply with legal obligations.

We use third-party service providers to operate this website and deliver form submissions, including our website hosting provider and our transactional email service provider (Resend). These providers process information on our behalf only to provide their services.

We may disclose information if required by law, legal process, or to protect our rights, customers, or the public. We do not sell personal information.

We use reasonable administrative and technical measures to protect submitted information, including server-side validation of forms, encrypted transmission over HTTPS when the site is deployed with a certificate, and restricted access to our business inbox.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep inquiry and service communications for as long as reasonably necessary to respond to you, provide services, keep business records, resolve disputes, and meet legal requirements. The specific retention period will be confirmed by the business owner before publication.

You may contact us to ask what personal information we hold about you, to request correction of inaccurate information, or to request deletion where applicable law allows. To make a request, email mattwatts@dirtyundercarriagellc.com or call (559) 676-2360.

We will respond to verified requests as required by applicable law.

This website does not currently use advertising cookies or third-party analytics tools. If analytics or tracking cookies are added in the future, this policy will be updated to describe them.

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the website after changes are posted means you accept the updated policy.

Dirty Undercarriage LLC, Nicholasville, KY 40356, USA. Phone: (559) 676-2360. Email: mattwatts@dirtyundercarriagellc.com.