Terms and Conditions

By using this website you agree to these Terms and Conditions. You agree to use the website only for lawful purposes and to provide accurate information when you submit forms. You may not misuse the website, attempt to disrupt it, or submit false or automated requests.

Dirty Undercarriage LLC provides mobile car washing and auto detailing, including exterior washing, interior cleaning, full interior and exterior detailing, and cleaning for taxi, rideshare, and commercial fleets. Services are performed at the customer's location, subject to availability and suitable working conditions.

Submitting a quote request, fleet inquiry, or contact form is a request for information and a quotation only. It is not a confirmed booking and does not create an obligation for either party until a service date, scope, and price have been agreed.

An appointment is confirmed only when we confirm the date, location, and scope of service with you by email, phone, or other direct communication. We may decline or reschedule a request based on availability, location, or working conditions.

You agree to provide accurate vehicle, contact, and location information, to be available or to arrange access at the agreed time, and to tell us about any known concerns with the vehicle that may affect cleaning.

You must provide safe access to the vehicle and a suitable working location. Please remove valuables and personal belongings from the vehicle before service. We are not responsible for items left in the vehicle. Where reasonably needed, we may request access to water or power, or reschedule if the location is not suitable.

Pricing is provided by customized quotation based on the vehicle, location, and requested services. We do not publish fixed prices, including for fleets. A quotation is based on the information you provide; if the actual condition or scope differs, we may adjust the quote and will tell you before proceeding.

Deep stain removal and specialized treatments are quoted separately where necessary.

Payment terms, accepted payment methods, and any deposit requirements will be agreed with you when the quotation and appointment are confirmed. The business owner will confirm final payment terms before publication.

Please contact us as early as possible if you need to cancel or reschedule. Specific cancellation timing and any fees, if applicable, will be confirmed by the business owner and communicated at the time of booking. See the Refund Policy for related information.

Because services are performed outdoors, weather such as storms, lightning, heavy rain, freezing temperatures, or unsafe conditions may require us to delay, reschedule, or stop a service. We will work with you to arrange a new time.

Please tell us about any existing damage, loose parts, cracked glass, worn paint, or other conditions before service. Cleaning may reveal existing damage that was not previously visible. We are not responsible for pre-existing damage or conditions that cleaning could not reasonably be expected to cause.

We clean accessible surfaces and perform ordinary interior and exterior cleaning. Some stains, odors, scratches, oxidation, or damage may not be fully removable. We do not guarantee the removal of every stain or blemish. Specialized treatments are outside standard cleaning and quoted separately.

If you are not satisfied with a service, please contact us promptly at (559) 676-2360 or mattwatts@dirtyundercarriagellc.com with details. We will review your concern and work with you in good faith to resolve it.

To the fullest extent permitted by applicable law, Dirty Undercarriage LLC is not liable for indirect, incidental, or consequential damages arising from use of the website or services. Nothing in these terms limits any liability that cannot be limited under applicable law or any consumer rights you have.

These Terms and Conditions are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles.

Dirty Undercarriage LLC, Nicholasville, KY 40356, USA. Phone: (559) 676-2360. Email: mattwatts@dirtyundercarriagellc.com.