Refund Policy

You may cancel a confirmed appointment by contacting us by phone or email. We ask for as much notice as possible so we can offer the time to another customer. Any specific notice period or cancellation fee will be confirmed by the business owner and communicated when you book.

You may request to reschedule an appointment by contacting us. We will offer a new date based on availability. Rescheduling due to weather or unsafe conditions is handled without penalty by agreement between both parties.

If an advance payment or deposit is required for a particular service or fleet arrangement, it will be stated in your quotation or booking confirmation before you pay. We do not set a standard deposit or nonrefundable deposit on this website; any such terms must be approved by the business owner and agreed in writing with you.

If we must cancel an appointment for any reason, including weather, emergency, or equipment problems, we will contact you to reschedule or, if you prefer, refund any payment already made for that service.

If a service cannot be completed because of conditions outside the customer's control or ours, such as weather or unsafe site conditions, we will discuss options with you, which may include completing the service at another time or adjusting the charge to reflect work performed.

If you are not satisfied with the quality of a completed service, contact us promptly with details, and photos if helpful. We will review the concern and, where appropriate, offer to correct the issue, such as returning to address missed areas.

Where a service was partly completed or only part of the agreed scope was performed, we may issue a partial refund that reflects the portion of work not completed. Partial refunds are reviewed case by case in good faith.

A full refund may be issued where we cancel a service and it is not rescheduled, where a service is not performed at all after payment, or where required by applicable law. Eligibility is reviewed case by case.

To request a refund, contact us at mattwatts@dirtyundercarriagellc.com or (559) 676-2360 and include your name, the service date, the vehicle or vehicles involved, and the reason for your request. We will review your request and reply with our decision. Approved refunds are returned to the original payment method where possible.

If you believe a charge is incorrect, please contact us first so we can look into it and try to resolve it directly. Nothing in this policy limits your right to dispute a charge with your card issuer or bank.

This policy does not limit any rights you have under applicable federal or Kentucky consumer protection law.

Dirty Undercarriage LLC, Nicholasville, KY 40356, USA. Phone: (559) 676-2360. Email: mattwatts@dirtyundercarriagellc.com.